Product Narrative, Senior Copywriter Jocelyn Eide Product Narrative, Senior Copywriter Jocelyn Eide

SunPower Solar

Home solar isn't just an efficiency story. It's a narrative about beauty, progress, and falling in love with potential.

Renewable Energy 05

SunPower Solar

Product narrative system

Home solar isn't just an efficiency story. In 2016, people wanted proof it worked, so I showed the technology's potential from every angle: the homeowner's, the installer's, and the dealer's.

My role
Senior copywriter (OLIVER, embedded at SunPower): concepts and copy across consumer and dealer channels
Team
In-house creative team: Creative Director (design), 2 designers, 2 writers, video and web partners
Channels
Interactive home tour · efficiency story · customer videos · installation eBook · dealer look book
SunPower dealer look book spread
01 · The challenge

People wanted proof, not promises.

In 2016, going solar still felt like a leap of faith for most homeowners. They wanted guarantees that the technology would pay off on their own roof, and SunPower's dealers needed a story that could carry a customer from first curiosity all the way to install.

02 · The idea

Show it from every angle.

Instead of leaning on a single efficiency claim, I built one connected narrative that shows the technology's potential through the eyes of the homeowner, the installer, and the dealer, so every question had an answer at the moment it came up.

03 · What I made

Interactive home tour

A hands-on way for customers to explore the system.

Efficiency story

A simple explainer showing where and how performance pays off.

Customer videos

Real installation experiences and results, told by homeowners and communities.

eBook and look book

An installation guide that eased process anxiety, and a dealer look book that captured the innovation behind the product.

04 · The work
SunPower interactive home tour screen
SunPower interactive home tour screen
SunPower interactive home tour screen
SunPower interactive home tour screen

An interactive tour let customers explore the system hands-on.

Video: a simple efficiency story showed where and how performance pays off, and customer and community videos shared installation experiences and results.

SunPower installation eBook page
SunPower installation eBook page
SunPower installation eBook page
SunPower installation eBook page

An installation eBook set expectations and eased process anxiety.

SunPower dealer look book spread
SunPower dealer look book spread

A glossy look book captured the innovation and potential behind the product.

Dealer look book

Results

A white-glove path from first click to install.

One connected story strengthened the dealer-installer network and transformed customers from solar curious to solar owners.

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